pk96 Privacy Policy

This Privacy Policy (hereinafter "Policy") is published by pk96 (hereinafter "pk96", "we", "us" or "our"), the operator of the online gaming and sports betting platform accessible at https://pk96.cam. This Policy describes how pk96 collects, uses, stores, discloses and protects personal data relating to users of the pk96 platform (hereinafter "User", "you" or "your").

This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together form the complete framework governing use of the pk96 platform.

pk96 is committed to protecting the privacy and security of all users. We process personal data only to the extent necessary for the legitimate operation of the platform and fulfilment of applicable legal obligations. We do not sell personal data to third parties for marketing or profiling purposes.

The following terms carry the meanings assigned below throughout this Policy:

pk96 collects personal data in the following categories:

3.1 Registration & Identity Data

• Full legal name, date of birth and gender.
• Residential address (street, city, province and postcode — including Pakistani cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar where provided).
• Email address and mobile phone number.
• Username and hashed account credentials.

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (national identity card, passport or driver's licence), including the document number, issuing authority and expiry date.
• Proof of address documentation (utility bills, bank statements or official correspondence).
• Source-of-funds documentation where required by compliance review.

3.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, currencies (PKR and other supported currencies) and channel references.
• Payment method details including masked card numbers or mobile wallet identifiers (e.g., last four digits of an Easypaisa or JazzCash registered number where provided as a payment reference). Full payment credentials are handled exclusively by third-party payment processors and are not stored by pk96.
• Account balance history, bonus credit and debit records, and wagering activity logs.

3.4 Device, Technical & Usage Data

• IP address and geolocation data (country and city level).
• Device type, operating system, browser type and version.
• Session start and end times, pages visited, features used and navigation patterns on the Platform.
• Crash reports, error logs and performance diagnostics.

3.5 Communications Data

• Records of live chat conversations, email correspondence and support ticket exchanges with the pk96 support team.
• Marketing preference records and consent logs.

pk96 collects personal data through the following channels:

• Directly from you: When you complete the account registration form, submit KYC documentation, make a deposit or withdrawal, contact support or update your account settings.
• Automatically via the Platform: Session cookies, device fingerprinting and server-side logging capture technical and usage data when you browse or interact with the Platform.
• From third-party verification services: Identity verification providers and fraud screening services may return verification results and risk scores to pk96 as part of the KYC process.
• From payment processors: Payment confirmation data (transaction ID, status, amount and timestamp) is transmitted to pk96 by third-party payment processors upon completion of a deposit or withdrawal. Full card or wallet credentials remain with the processor.
• From publicly available sources: Where legally permitted, pk96 may cross-reference publicly available information (such as sanctions lists and politically exposed persons databases) as part of compliance screening.

pk96 processes personal data under the following legal bases, consistent with internationally recognised data protection standards:

pk96 uses collected personal data for the following purposes:

• Account management: Creating and maintaining your Account, processing login sessions and account updates.
• Payment processing: Facilitating deposits and withdrawals in PKR and other supported currencies via available payment channels.
• Identity verification: Conducting KYC checks to verify age, identity and address as required by operator compliance obligations.
• Fraud prevention and security: Detecting and investigating suspicious activity, unauthorised access, account takeover attempts and payment fraud.
• Responsible gambling monitoring: Identifying patterns of play that may indicate problem gambling and triggering appropriate player protection interventions such as account reviews, limit prompts or outreach communications.
• Customer support: Responding to queries, complaints and account-related requests submitted via live chat or email.
• Legal and regulatory compliance: Meeting anti-money laundering (AML), counter-terrorism financing (CTF), sanctions screening and record-keeping obligations.
• Platform improvement: Analysing aggregated usage data to improve platform performance, game selection and user experience.
• Marketing communications (consent only): Sending promotional offers, platform updates and personalised recommendations where you have consented to receive such communications. You may unsubscribe at any time.

pk96 does not sell, rent or trade personal data to third parties for their own marketing or commercial purposes. Data is shared only in the following circumstances:

• Identity Verification Providers: Third-party KYC and document verification services receive identity data strictly for the purpose of conducting verification checks. These providers operate under data processing agreements and are contractually prohibited from using your data for any other purpose.
• Payment Processors: Payment transaction data is shared with payment processors and financial institutions to the extent necessary to complete deposits and withdrawals. This may include references to payment channels such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah where these are used as payment channels. None of these institutions receive data beyond what is required to process the specific transaction, and none are authorised to use such data for their own marketing purposes.
• Fraud Prevention & Compliance Services: Anti-fraud and AML screening providers may receive transaction and identity data for risk assessment and compliance screening purposes.
• Technology and Platform Service Providers: Cloud hosting providers, data analytics platforms, customer support software vendors and cybersecurity services that process data on our behalf under appropriate contractual data protection arrangements.
• Legal and Regulatory Authorities: Where required by law, court order, regulatory direction or where disclosure is necessary to protect the rights, safety or property of pk96 or third parties.
• Business Transfers: In the event of a merger, acquisition or sale of all or part of pk96's business, user data may be transferred to the successor entity, subject to the protections described in this Policy.

pk96 operates internationally and your personal data may be transferred to, stored in or processed in countries outside of Pakistan. These countries may have data protection laws that differ from those applicable in Pakistan.

Where personal data is transferred internationally, pk96 takes reasonable steps to ensure that appropriate safeguards are in place, including contractual protections with receiving parties. Such safeguards may include standard contractual clauses, data processing agreements or transfer to jurisdictions with recognised adequacy standards.

pk96 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the periods required by applicable legal, regulatory, tax and compliance obligations.

Where data is retained beyond the operational period solely to satisfy legal obligations, it is maintained in a restricted access state and is not used for any active processing purpose.

pk96 uses cookies and similar tracking technologies to operate and improve the Platform. The following cookie categories are used:

You may manage cookie preferences through your browser settings. Disabling essential cookies will affect Platform functionality. Disabling analytical or marketing cookies will not prevent access to core features but may limit the personalisation of your experience.

Some cookies are set by third-party service providers that operate on our behalf (e.g., analytics platforms, customer support software). These third parties are contractually bound to use cookies only for the purposes we specify.

pk96 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. Our security practices include:

• Encryption of data in transit using industry-standard TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Access controls ensuring that personal data is accessible only to authorised pk96 personnel and service providers on a need-to-know basis.
• Regular security assessments, vulnerability testing and patch management procedures.
• Two-factor authentication availability for User Accounts.
• Incident response procedures for detecting, reporting and managing data security incidents.

Despite these measures, no data transmission over the internet can be guaranteed as completely secure. pk96 cannot warrant absolute security but is committed to applying recognised best practices and promptly addressing any incidents that occur.

Subject to applicable law and certain operational and legal limitations, you have the following rights in relation to your personal data held by pk96:

The pk96 Platform is strictly intended for adults aged 18 years and above, or the higher minimum legal gambling age required in the applicable jurisdiction. pk96 does not knowingly collect, process or retain personal data from persons under the age of 18.

pk96 conducts mandatory age verification as part of the KYC process. Where pk96 discovers or has reasonable grounds to believe that personal data has been collected from a minor, the Account will be immediately suspended, all funds will be withheld pending legal review and the data will be deleted or restricted in accordance with applicable law.

The pk96 Platform may contain references to third-party payment services familiar to Pakistani users, including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. These are referenced as contextual payment channel descriptions only. pk96 does not control the privacy practices of these third parties, and their respective privacy policies govern any personal data processed directly by them.

pk96 is not responsible for the content, privacy practices or data handling of any external party whose services may be referenced on the Platform. Users should review the privacy policies of relevant third-party providers independently before using their services in connection with pk96 transactions.

pk96 reserves the right to update or amend this Privacy Policy at any time. The "Last Updated" date at the top of this page reflects the most recent revision. Where amendments are material — for example, changes to data sharing practices, new processing purposes or significant alterations to User rights — pk96 will provide reasonable advance notice via the registered email address and/or a prominent on-site notification.

Your continued use of the pk96 platform following publication of an amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the amended Policy, you must cease using the Platform and may request Account closure by contacting support.

Minor amendments — such as typographical corrections, clarifications that do not alter the substantive meaning of any clause, or updates to reflect changes in applicable law — may be implemented without prior notice and will take effect immediately upon publication.

If you have any questions, concerns or complaints about how pk96 processes your personal data, or if you wish to exercise any of your data rights, please contact us using the details below. All privacy-related correspondence should be submitted in English to ensure prompt and accurate handling.